Privacy Policy
Last updated: August 10, 2026
This Privacy Policy explains how Milounge Technologies Limited ("Milounge", "we", "us", or "our") collects, uses, stores, protects, and otherwise processes personal information when you use Cellepay.
Cellepay is a crowdfunding platform that enables individuals and registered organisations to create fundraising campaigns and enables contributors to support approved campaigns.
By using Cellepay, you acknowledge that you have read and understood this Privacy Policy.
Table of Contents
1. Information We Collect
We collect personal information that you voluntarily provide when creating an account, creating or contributing to a campaign, communicating with us, or using features of Cellepay.
Account and Profile Information
Depending on how you use Cellepay, we may collect basic profile information such as:
Campaign creators may be required to provide additional information where necessary to verify their identity, organisation, eligibility, or ability to receive campaign proceeds.
2. Campaign Information
Cellepay allows verified individuals and registered organisations to create fundraising campaigns.
Campaign creators generally provide basic profile information and information necessary to describe the purpose of their campaigns.
Campaign information may include:
Campaign creators are responsible for ensuring that information submitted to Cellepay is accurate, lawful, and appropriate for publication.
Cellepay may review campaign information for verification, fraud prevention, safety, moderation, compliance, and enforcement of our policies.
3. Campaign Creator Verification
Cellepay permits individuals and registered organisations to create campaigns, subject to successful verification and compliance with our applicable policies and requirements.
We may collect and process information necessary to verify the identity, eligibility, authenticity, or legitimacy of a campaign creator.
The information required for verification may vary depending on whether the campaign creator is an individual or a registered organisation and may also depend on payment-provider, fraud-prevention, legal, or regulatory requirements.
Verification information may be processed to determine whether a campaign creator is eligible to create campaigns and receive campaign proceeds.
4. Payments and Transaction Information
Contributors make payments through payment processing services integrated with Cellepay.
Cellepay currently uses Paystack as a payment processing provider for contributions made through the platform.
Payment card information and other payment credentials are processed by the applicable payment provider. Cellepay does not require the storage of complete payment card numbers or card security codes on its own systems in order to process contributions.
Depending on the transaction, Cellepay may receive transaction information such as:
Payment providers process payment information in accordance with their own privacy policies and applicable requirements.
For more information about Paystack's processing of personal information, please review Paystack's Privacy Policy .
5. Campaign Funds and Disbursement
Contributions made to Cellepay campaigns are processed through our payment provider and received by Milounge Technologies Limited for administration and management in connection with the relevant campaign.
Fund flow: Contributor → Paystack → Milounge Technologies Limited / Cellepay → eligible campaign creator.
Milounge may hold and administer campaign proceeds pending the applicable campaign conditions, verification requirements, payment reconciliation, fraud and compliance checks, and other requirements applicable to the campaign.
Where the campaign satisfies the applicable conditions, campaign proceeds may be disbursed to the verified campaign creator associated with the campaign.
Campaign creators may be required to complete verification before campaign proceeds can be disbursed.
We may also process transaction and account information to:
The handling and disbursement of campaign proceeds is subject to Cellepay's applicable terms, campaign rules, verification requirements, payment-provider requirements, and applicable law.
6. Information Collected Automatically
When you access or use Cellepay, certain information may be collected automatically for security, functionality, analytics, and service improvement.
This may include:
We use this information primarily to maintain the security, reliability, and performance of Cellepay and to understand how users interact with the Services.
7. Information From Other Sources
Where appropriate and permitted by law, we may receive information from third parties.
These sources may include payment providers, identity or verification providers, fraud-prevention services, publicly available sources, authentication providers, analytics providers, and other service providers.
We use information obtained from these sources for legitimate purposes connected with operating, securing, and improving Cellepay.
8. How We Use Personal Information
We may use personal information for the following purposes:
9. Legal Bases for Processing
We process personal information only where there is a lawful basis for doing so under applicable data protection law.
Depending on the circumstances, our legal bases may include:
11. Third-Party Service Providers
Cellepay relies on selected third-party service providers to operate certain parts of the platform.
These providers may process personal information on our behalf and are expected to process such information in accordance with their contractual obligations and applicable law.
These services may include payment processing, cloud infrastructure, authentication, communications, analytics, security, verification, and fraud prevention.
12. Public Campaign Information
Cellepay is a crowdfunding platform. Information intentionally submitted for publication as part of a public campaign may be visible to other users or members of the public.
Depending on the campaign, publicly visible information may include:
Campaign creators should avoid publishing unnecessary personal, confidential, financial, or sensitive information about themselves or other individuals.
Cellepay may remove or restrict content that violates our policies, applicable law, or the safety and integrity requirements of the platform.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.
Retention periods may depend on the type of information, the nature of the relationship with you, whether an account remains active, transaction requirements, fraud-prevention needs, legal obligations, dispute resolution, and legitimate business requirements.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with our retention procedures.
15. Data Security
We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on the circumstances, these measures may include access controls, authentication mechanisms, encryption, logging, monitoring, security testing, backups, and restricted access to personal information.
However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of personal information.
If we become aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable law.
16. International Data Transfers
Some of our service providers may process or store information outside Nigeria.
Where personal information is transferred across borders, we will take appropriate measures required by applicable data protection law to protect the information and ensure that the transfer is lawful.
17. Your Privacy Rights
Subject to applicable law and relevant conditions or exceptions, you may have rights regarding your personal information.
These may include the right to:
These rights are not absolute and may be subject to legal limitations, including obligations relating to fraud prevention, legal claims, financial records, security, and regulatory compliance.
Marketing Communications
You may opt out of marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
You may continue to receive essential service-related communications, including transaction confirmations, security notifications, account notices, and important policy updates.
18. Children's Privacy
Cellepay is not intended for children who are below the minimum age permitted to independently use the Services under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
19. Third-Party Websites and Services
Cellepay may contain links to websites, applications, payment services, or other services operated by third parties.
We are not responsible for the privacy practices of third-party services that we do not control.
When you interact directly with a third-party service, that service's privacy policy may apply to its processing of your information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Cellepay, our practices, applicable laws, regulatory requirements, or our service providers.
When we make changes, we will update the "Last updated" date at the beginning of this policy.
Where required by applicable law, we will provide additional notice of material changes.
21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.
Milounge Technologies Limited
Cellepay
Email: [email protected]
Website: https://cellepay.me
Address:
No. 17 Ajipowo, Ondo Road
Akure, Ondo State 340241
Nigeria
22. Data Requests
To request access, correction, deletion, or another action concerning your personal information, contact us at:
To help protect your information, we may need to verify your identity before completing certain requests.
We will review and respond to requests in accordance with applicable data protection law.
